DURING current economic times, business focus has been on survival through cost and resource efficiency, identifying best practice and realigning business processes. One key area which can be overlooked is efficiency in IT and computer skills.
Levels of investment in computer training can be hugely underestimated, yet can have a significant direct impact on productivity, ultimately saving time and money.
Over recent months, there has been a significant reduction in training spend, but as we begin to resurface from the recession, businesses are going to be reliant on increased productivity from significantly leaner and strained assets – people.
Organisations which have focused their efforts into realigning their businesses to be ready for growth should perhaps consider whether their employees have all the skills required to keep pace with the demands of this next growth period.
With continual addition of software functions and features, introduction of new software versions and the imminent release of Windows 7 this month, are you confident that your staff really know how to get the best out of your IT programs?
Most individuals take advantage of only a tiny percentage of what is actually available and achievable from basic software packages such as word processing, spreadsheets and presentations, let alone project and customer-relationship management systems.
Even with a small amount of dedicated and specific training, the values and benefits can far outweigh the initial investment. Every business strives to ensure the best possible return on investment, so don’t stop with your IT. If you provide your staff with key skills, they – and you – can reap a number of benefits:
Individuals will be able to deliver better results in less time by understanding the capabilities of the software packages, as well as having the skills and confidence to use them. In addition, programs such as Microsoft SharePoint and Project enable internal teams to plan, communicate and deliver more efficiently.
Struggling workers tend to request the help of colleagues, managers or even IT departments. This pulls other employees away from their roles and tasks and is not the best use of their time. Ultimately, productivity dives and costs start to soar.
ENHANCED CUSTOMER SERVICE
Both internal and external customers will benefit from improved, more efficient communications and the delivery of consistent standards across your organisation.
STAFF RETENTION
By providing your staff with appropriate skills to do their job and meet expectations, you ultimately reduce stress and anxiety – instead bolstering confidence and abilities, and retaining skilled employees who appreciate your investment.
For more information, phone 01224 330560, or e-mail philippa@nicholson solutions.co.uk