Red faces for bank’s bosses on opening day
TSB suffered an embarrassing IT failure that left some of its millions of customers unable to access accounts online – just as the bank was being re-launched on the high street for the first-time in 18 years.
Plans for a “seamless” transition were scuppered and a major publicity blitz overshadowed after a glitch meant customers were unable to log on to internet banking at both TSB and parent bank Lloyds.
The problems eclipsed a launch event at one of the 631 branches of the new bank in London hosted by chief executive Paul Pester.
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