Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

Competition watchdog welcomes Sony and Nintendo subscription changes

Gamers play on a Playstation 4 during EGX 2016 at the NEC in Birmingham (Joe Giddens/PA)
Gamers play on a Playstation 4 during EGX 2016 at the NEC in Birmingham (Joe Giddens/PA)

The UK’s competition regulator has said it welcomes changes being made to how Sony and Nintendo sell online gaming subscriptions following an investigation into the sector.

The Competition and Markets Authority (CMA) said it had secured an undertaking from Sony that the company will more actively contact customers who have stopped using their membership to its PlayStation Plus service to remind them how to cancel their subscription, and will ultimately stop taking further payments if they remain unused.

The CMA confirmed it had also engaged with Nintendo, who it said had changed its practices during the investigation so that its Nintendo Switch Online Service would no longer be sold with automatic renewal set as the default option, meaning people would not automatically be entered into renewing contracts.

The regulator said the changes from both firms had helped address a number of its concerns about people being locked into subscriptions.

Michael Grenfell, executive director of enforcement at the CMA, said: “As a result of our investigations, a number of changes have been made across this sector to protect customers and help tackle concerns about auto-renewing subscriptions.

“Today’s announcement, therefore, concludes our investigations into the online video gaming sector.

“Companies in other sectors which offer subscriptions that auto-renew should review their practices to ensure they comply with consumer protection law.”

Already a subscriber? Sign in

[[title]]

[[text]]