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Bank of Scotland under fire for cutting back in Western Isles

Bank of Scotland in Lochmaddy
Bank of Scotland in Lochmaddy

The Bank of Scotland has come under fire for cutting opening days and operating hours in the Western Isles.

It is the only bank in Harris, North Uist, and in Benbecula but it is now reducing its service.

Until a couple of years ago Tarbert, the main settlement on Harris, was open five days a week but then it started closing on Wednesdays.

From September 7 it will only open on Monday, Tuesday and Thursday.

On these days it will remain open over lunchtime but the service faces an overall cut of four hours.

On the closure days, it leaves residents in the remoter parts of Harris facing a 120mile round trip to the nearest alternative branch in Stornoway.

Benbecula will see a five hour reduction across the week.

Cuts have already been implemented at the Lochmaddy branch. The loss of an extra day means it now only operates on Monday and Friday.

Isles MP Alasdair Allan has met with councillors and community councillors in Lochmaddy and has taken the issue up with the bank’s headquarters.

Mr Allan said: “Island communities depend on basic services like this to be viable and I would hope that the bank can now give some commitments that will reassure the community.”

North Harris Community Council has written to the bank opposing the reduced service at Tarbert.

Community Council spokesman John Macleod said: “They are going to close on Fridays of all days – when people want to check if their money or wages are in their account.

Mr Macleod praised the local staff but said head office was providing a poor service.

Mr Macleod pointed out that the branch’s ATM machine is the only external hole-in-the-wall facility on the island, but it frequently breaks down and repairs are undertaken on the days the bank is open.

A Bank of Scotland spokesperson said: “We continually review the way in which we serve our customers.

“We are making some changes to opening hours across our branches to ensure they are open at the right times for our customers in each individual location.”