Stewart Milne Group is one of only 15 housebuilders in the UK to be awarded 5 star status by the industry this year.
The company’s continued commitment to quality and customer care has seen it awarded 5 star status by the Home Builders Federation (HBF) for the fourth year running. The independent industry accolade recognises the 90% customer satisfaction rating achieved across Stewart Milne’s housing divisions in north and central Scotland and northwest England.
The HBF star rating scheme awards builders stars for customer satisfaction. The number of stars awarded is based on the homeowner feedback in an independent National New Homes Survey of customer satisfaction, conducted by the National House-Building Council (NHBC). The survey is designed to provide home buyers with information about home builders to help guide their purchasing decision, and to encourage excellent levels of service to be delivered by house builders.
The criteria for 5 star ratings are: 90% or more of homeowners must be prepared to recommend their builder to a friend and at least 90% must be very or fairly satisfied with quality.
The survey covered the year to the end of September 2014, is entirely independent of any builder or builder group and is independently validated by Reading University.
John Slater, Stewart Milne Group managing director – homes, said: “This award recognises the company-wide effort in the planning, construction, marketing and sales of our homes in Scotland and England. But more importantly, it provides an independent assurance on the quality of our homes and our service to home buyers.
“We have worked hard to achieve and maintain our five star status over a four year period and will continue to deliver quality homes backed up by exceptional customer service.”
