Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

North-east businesses offered funding help

Energy minister Fergus Ewing
Energy minister Fergus Ewing

Tourism operators across the north-east are being offered a share in a £180,000 fund set up to boost the welcome they offer to visitors.

The package – intended to improve customer service training for small businesses – was announced by Fergus Ewing, Minister for Business, Energy and Tourism, yesterday.

He said the fund would be a “game-changer” for the sector.

The money has been provided through Skills Development Scotland as part of the WorldHost Regional Destination Initiative, which involves 11 regions, including Aberdeen City and Shire, Caithness and Sutherland, Inverness and Loch Ness, Moray and Speyside and Orkney.

Companies in the participating areas will be able to save £40 per person on their customer services training through the scheme, which is being spearheaded by skills and workforce development charity People 1st in association with local tourism partnerships.

Speaking at the launch of the project in Inverness, Fergus Ewing said: “2014 has been a hugely successful year for Scottish tourism, with the Glasgow Commonwealth Games, Ryder Cup and Scottish Homecoming all shining the global spotlight on our fantastic country and providing a massive boost to our tourism economy.

“We need to make sure that we fully capitalise on the long term benefits these events will bring, and build a strong, consistent and high quality visitor experience that visitors will remember, and which will keep them returning to Scotland for many years to come.”

Elaine Booth, Aberdeen City and Shire Area Tourism Partnership manager, said: “The support offered will go a long way in ensuring an authentic and consistent visitor experience which in turn will benefit the whole region.”

David Allen, director of Scotland for People 1st, added: “Businesses that have already undertaken the WorldHost training have noticed the difference it makes, from improved sales to increased staff motivation through to positive feedback from customers and higher repeat customer levels.

“The partnership approach that we’re taking with the WorldHost Regional Destination Initiative is key to its success – for the first time the Scottish visitor economy is working together to raise the consistency and quality of its customer service offer.”

Already a subscriber? Sign in