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Aberdeen care home told to make urgent improvements

Banks O' Dee Care Home, Aberdeen
Banks O' Dee Care Home, Aberdeen

An Aberdeen care home has been threatened with closure if it does not make “significant” improvements for its residents.

The Care Inspectorate has said those living at Banks O’ Dee in Tullos often have nothing to do and are plagued with “avoidable and intrusive smells” in the building.

The watchdog has given the facility a deadline of March 11 to ensure it has “sufficient numbers of competent and qualified staff” working there at all times.

It has ordered the care home to ensure its residents are encouraged to take part in activities and that their care plans reflect their “wishes and choices”.

Banks O’ Dee has also been given six weeks to ensure the premises are “odour free”.

A Care Inspectorate spokesman said: “The improvement notice we have issued clearly lays out the improvements we must see so that the care experienced by residents improves quickly.

“We will visit this care home again soon to check on progress and if we are not satisfied that the matters raised are being addressed urgently we will not hesitate to take further action.

“Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights.

“Anyone with a concern can contact our helpline on 0345 600 9527.”

A spokesman from Four Seasons Health Care, which operates the facility, said it will be arranging further staff training and reviewing residents’ care plans.

He added: “As an organisation we have robust systems, procedures and documentation to support a high standard of care and the improvement team will have oversight to ensure they are being properly followed in the home.

“The home’s operational challenges have been exacerbated by local difficulties in recruiting and retaining staff with the right skills in the strong local jobs market.

“This has necessitated high use of temporary agency staff who, although they are appropriately qualified, are not familiar with our policies and procedures and do not know the residents so well as our permanent staff.”