An Aberdeenshire pensioner has accused RBS of “abandoning” their customers after closing his local branch.
The bank closed its outlet in Westhill last week meaning customers are now faced with a journey to its Queen’s Cross branch in Aberdeen.
The firm has also introduced a mobile bank into the town, which is based there for an hour twice a week.
However when John Mann went to use the service to pay in a cheque, he discovered that the van was not equipped with the card readers that are standard in every branch.
“It was devastating when we heard they planned to close the branch. A place the size of Westhill with this population, the fact the would even consider it is baffling,” the 68-year-old, of Westhill, said.
“The branch closed last week – I had a cheque that I wanted to pay in, I’d tried to go to the Queen’s Cross branch on Saturday but their systems were down.
“I tried to use the mobile service on Monday but they told me they didn’t have a card reader so I would need my account number – who in their right mind remembers their account number these days?
“They told us that we would be able to do all of our banking with the mobile service, but they’ve returned banking to the dark ages.
“I have been with RBS for nearly 30 years and actually pay for my banking, they’ve abandoned their customers.”
The bank has also closed its Stonehaven and Banchory branches meaning customers there will have to potentially travel up to 20 miles.
Mr Mann also claims the firm removed one of its two ATMs in the town last week and the remaining one has been broken ever since.
He added: “RBS is a publicly-owned branch, we bailed them out, and now look how they are treating their customers.”
