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North east politicians call for RBS to re-think mobile banking service schedule

RBS mobile banking
RBS mobile banking

A group of politicians have written to the chief executive of the Royal Bank of Scotland (RBS) to criticise the decision to make widespread changes to mobile banking schedules.

The latest plan, which will reduce services to many communities, was announced through leafleting and did not involve any consultation with communities.

Now Kevin Stewart MSP, Kirsty Blackman MP, Stewart Stevenson MSP and Gillian Martin MSP have all written to RBS calling for a meeting to discuss the latest changes.

In a letter to chief executive Ross McEwan they raise concerns about the length visits by the mobile bank and they say: “The communities of Ellon, Turriff and Dyce face having the services previously provided by an RBS branch replaced by a weekly 45-minute visit by a mobile bank is of critical concern.

“Furthermore, the current mobile banking facilities employed by RBS are inaccessible for many of the most vulnerable customers for whom their RBS branch was an essential service.

“Of further concern is the decision to reduce existing mobile banking services across the region.

“It is regrettable that such services in Banff will be limited to a collective time of 75 minutes on a Monday and 60 minutes on a Wednesday and that services in across South and West Aberdeenshire will collectively be reduced by 55 minutes per week.”

The group are now calling for a re-think by the bank and have asked for a meeting to discuss their concerns.