Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

Airport gridlock at Inverness causes traffic chaos for passengers

Post Thumbnail

Airport operators have apologised after peak-time gridlock caused problems for passengers trying to park at Dalcross.

The problems at Inverness Airport left an 87-year-old disabled woman stressed fearing she would miss her flight.

She described yesterday’s jam in the main car park as “a complete dog’s dinner,” and wanted to know why signs were not erected at the barriers to inform customers that it was full.

Caroline Elkerton, 87, who is currently undergoing treatment for secondary cancer, managed to make her flight but said she could have done without the stress.

Speaking after arriving at Luton, the former castle tourist guide said: “It put me into panic mode because when you’ve got a flight to catch you just want to get there and check in.

“Why didn’t they have anybody outside dealing with it, informing people that the car park was full?”

She had been driven to the airport by her daughter Emma Elkerton Swan, 59, who said: “My mother can’t walk any huge distance. It was chaotic. What astonishes me is they know the schedules, they have a fair idea how many passengers are coming through because people book online.

“There didn’t seem to be a reason for the chaos other than the fact there were too many people trying to get into the car park at once.”

Ms Elkerton Swan headed for the next car park only to learn at that barrier that it had been taken over by a car-hire firm that refuses access to other vehicles, leaving her having to reverse into one-way traffic.

Airport operator Hial recently extended a parking area on the north side of the complex. It was also busy at that time.

A spokesman for Hial said: “During the period we’ve been working on extending the car parking spaces, there have been some peak-period issues – which clearly impacted on Mrs Elkerton.

“We’d like to apologise for the inconvenience caused. The airport team will review the signage at the airport following the incident to help avoid a repeat of the issue.

“Inverness Airport is witnessing a significant surge in passenger numbers at the moment and we’ve created an additional 200 parking spaces to reflect that demand.

“It’s our aim to deliver high levels of customer service for everybody who visits and uses the airport, and the team will continue to monitor the parking situation closely.”

Already a subscriber? Sign in

[[title]]

[[text]]