Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

Consumers and businesses criticise high delivery charges

Post Thumbnail

Angry consumers and businesses across the Highlands and islands have criticised the higher delivery charges they face and the exclusion of some parts of the region completely.

One customer in Skye told Citizens Advice Scotland they had been refused delivery on many occasions because of their address.

They also complained that a company in Somerset wanted £80 – rather than £20 – for a delivery.

Another based in Orkney explained that some sellers offered free shipping but included a clause stating delivery to the Highlands and islands cost extra.

The consumer added: “I tried to buy a sink from a supplier who quoted me a delivery charge of £110. I wanted to reply by asking if he was buying a seat on the plane.”

A customer in Argyll quipped that – despite living only three-quarters of a mile from the main Glasgow to Campbeltown trunk road – they were “often treated as if we inhabited some remote island”.

“Many companies charge large postage fees anyway, even for small items that would fit in ordinary envelopes,” they added.

“If companies used Royal Mail where practicable instead of expensive carriers there would be no extra cost for ‘remote’ addresses.”

The owner of a tourism business in the Western Isles said they no longer post items by courier and only use Royal Mail, which means the type and weight of items they can send is restricted.

A retail business in Shetland revealed that one seller refused to deliver full stop due to the nature of the contract with their courier which specified no deliveries could go by Royal Mail.

The owner of a catering business in Shetland added: “Ten years ago our annual freight spend was £400, now it is about £2,000.

“And that is with lots of time spent negotiating, trips south to pick up and orders cancelled because it is too expensive.”

A construction business based on the Isle of Arran suggested couriers “just seem to make up a figure” for delivery costs.

The owner of a tourism business in Caithness added: “It wastes a lot of time often having to go through the whole ordering process, only to find out that the delivery costs are ridiculous, or that they won’t deliver to the Highlands and islands.

“Then you have to try another company who will. I’m really fed up of this.”

Already a subscriber? Sign in

[[title]]

[[text]]