An Inverness care home is in need of significant improvement after failing to meet requirements, according to inspectors.
Cameron House on Culduthel Road received a ‘weak’ rating from the Care Inspectorate following their third set of checks in less than three months.
During a visit in December last year, inspectors outlined the need for additional training of care staff as well as better procedures for recording the needs of residents.
Following an unannounced visit to the home last month, findings indicated that just 11 out of 26 staff members have completed training, with some having taken part in dementia and pain management training.
There was also a visit in October.
Despite slight improvements being made to assess staff’s competencies and practices, inspectors felt more was needed to be done to bring this up to standard.
In their report, they wrote: “Overall we felt that the training and support was of a better quality. However the support and training for senior staff and the lack of clear guidance was an area that needed to be addressed. In addition we felt that staff needed further training in relation to outcome focussed care plans.”
Meanwhile, as staff strive to meet their requirements, several areas for recommended improvement have been found to be lacking; particularly in terms of pain management.
Staff were encouraged to provide clear information on the protocols in supporting people unable to communicate their management of pain, stress and distress.
Following their most recent review, inspectors discovered some staff members were still lacking information, while some data remaining unclear.
CrossReach, operated by the Church of Scotland, said the home was working with staff and families to make the relevant changes.
A Church of Scotland spokesperson said: “Cameron House Care Home seeks to provide the very highest quality of care to all of the residents and this has been reflected in good grades by the Care Inspectorate over the years. At the recent inspection some areas of concern were identified and these are currently being addressed in a variety of ways through robust action planning.
“Whilst we were disappointed to see the weak grade awarded in one theme, we note that there were positive comments from the inspectors, service users and relatives and we are confident the actions being taken will remediate the requirements in place.
“We are committed to achieving high standards and will continue to work with the residents and their families to ensure that the care offered meets their ongoing needs and wishes.”
