Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

Moray hospital staff criticised over ‘lack of concern’ for dying man

Dr Gray's Hospital in Elgin.
Dr Gray's Hospital in Elgin.

NHS Grampian has been forced to apologise after staff failed to provide adequate care to a dying man.

It has also been told overhaul its procedures as the his grieving family was left waiting months for answers after complaining about the situation.

Yesterday the Scottish Public Services Ombudsman (SPSO) published its decision report into the incident, which focused on the man known only as Mr A.

After visiting his GP with a raised temperature and irregular heart rate he was referred to Dr Gray’s Hospital in Elgin.

He deteriorated rapidly and died in the high dependency unit a short time later.

His relative, Mr C, complained that medical staff failed to provide him with a “reasonable standard of both clinical care and nursing care”.

An investigation by the Ombudsman found “poor documentation” in Mr A’s medical notes and a “lack of concern” from staff about his deterioration.

Its report said: “We noted that the severity of Mr A’s illness may have been underestimated.”

The investigation highlighted concerns regarding the man’s nursing care, citing that his fluid balance fell below a “reasonable level” and that there were missing entries where his vital signs should have been recorded.

After submitting a complaint to NHS Grampian, Mr A’s family had to wait five months for a response.

The SPSO report said: “We found that the board did not keep Mr C informed of their progress and that there was an unreasonable delay in responding to his complaint.

“We noted that the board acknowledged that there was an unreasonable delay and apologised to Mr C.”

The health board has been ordered to make a number of changes to prevent a similar incident from reoccurring.

It has been told to improve its monitoring of patients’ vital signs and fluid balances, and inform complainants of the progress of a complaint if a response will take longer than 20 days.

NHS Grampian has “fully accepted” the findings.

A spokeswoman said: “We did not provide the level of care to Mr A that we aspire to.

“Furthermore when relatives raised concerns with us we did not keep them properly informed of our investigations.

“We would take this opportunity to apologise again to Mr A’s family.”​

Already a subscriber? Sign in

[[title]]

[[text]]