Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner. Facebook Messenger An icon of the facebook messenger app logo. Facebook An icon of a facebook f logo. Facebook Messenger An icon of the Twitter app logo. LinkedIn An icon of the LinkedIn logo. WhatsApp Messenger An icon of the Whatsapp messenger app logo. Email An icon of an mail envelope. Copy link A decentered black square over a white square.

Police under mounting pressure to abandon call centre closures

Lamara Bell and John Yuill died after police failed to respond to a call about a crash they were involved in
Lamara Bell and John Yuill died after police failed to respond to a call about a crash they were involved in

Police Scotland is under growing pressure to abandon controversial plans to close down emergency control rooms in the north and north-east.

North-east Labour MSP Lewis Macdonald said a decision to leave Aberdeen and Inverness without facilities should be scrapped following the launch of an inquiry into why there was a three-day delay in responding to a fatal crash on the M9 near Stirling.

John Yuill, 28, was found dead inside the blue Renault Clio when police eventually discovered it on July 8 and his girlfriend, Lamara Bell, 25, died in hospital at the weekend.

Mr Macdonald claimed the incident illustrated that the argument “against losing local knowledge and local control has never been stronger”.

He said SNP ministers were “entirely responsible” for proposals to close local control rooms in Aberdeen and Inverness.

“They should step in now and ensure those plans are abandoned with immediate effect,” he added.

“If Police Scotland cannot see that for themselves, SNP ministers should take responsibility and sort it out.”

Liberal Democrat leader Willie Rennie said pressing ahead with plans to close call centres in Aberdeen and Inverness in September and December respectively while trying to get to the bottom of the M9 incident “would be the wrong thing to do”.

The Scottish Government decided to merge the country’s eight forces into one in order to save £153million a year by reducing duplication.

Police Scotland has told Holyrood’s justice committee that it hoped to create a “virtual service centre operated across three existing sites” at Bilston Glen near Edinburgh, Govan in Glasgow and Motherwell.

Mr Rennie said serving police officers and support staff had told him that there were systemic problems in the call handling system.

“There is no doubt that closure plans for the control room facilities in Inverness and Aberdeen should be set to one side,” he added.

“People in the north-east and the Highlands need to have confidence that problems within the system can be identified and resolved properly.

“Pressing ahead with closures while we are still to get to the bottom of events around the tragic M9 crash in Stirling would be the wrong thing to do.”

But a Police Scotland spokesman rejected the calls.

“We remain committed to the programme and are in discussions with the Scottish Police Authority,” he said.

A Scottish Government spokeswoman said work was underway to ensure there would be no repeat of the tragic M9 incident.

“While we were informed the initial Police Scotland internal review did not suggest any systemic failure, it is precisely to ensure this was the case that Justice Secretary Michael Matheson has directed Her Majesty’s Inspectorate of Constabulary in Scotland to carry out a full review of all call handling and processes within Police Scotland’s contact, command and control centres.

“The review will consider current capacity and capability, and clearly identify any issues so they can be promptly remedied and provide the answers we are all seeking.

“This process will assist in providing assurance around the operation of call handling within Police Scotland’s contact command and control centres.

“It is not appropriate to prejudge the results of this review or the Police Investigations and Review Commissioner (PIRC) investigation.

“It is important both are allowed to conclude so that all the facts are established.”