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‘Botched beauty operation left me looking like Frankenstein’s Bride’

Botched operations can leave swelling sores on the patient's face
Botched operations can leave swelling sores on the patient's face

Louise, 40, had only wanted to turn back the clock. A difficult few years had taken their toll and she just wanted to look good again.

However, her decision to have dermal fillers – one of the most common cosmetic enhancements available on the high street – could have cost her life.

An office worker from Aberdeen, she had the fillers at a clinic which came with a good reputation. But the fillers, a mixture of water and acid which flattens lines and plumps sagging skin, were accidentally injected straight into an artery.

She later learned that the mistake had left her at risk of heart attack or stroke. She was unaware of the dangers till weeks later, when a bad reaction to the treatment started to take over her face.

Louise said: “One morning my face was very sore and I had a look in the mirror. It wasn’t a pretty sight. One side of my face had swollen up and over the next couple of weeks the swelling moved around my face, from my mouth to my eye area over to my cheeks.

“The swelling moves about daily. I make a bit of a joke about it now but I don’t know till I wake up what I am going to look like in the morning.”

An abscess has since developed around her mouth, where the fillers were applied.

She added: “It seems vain but you go into these things expecting to feel better – not come out looking like Frankenstein’s Bride.”

Louise said during the procedure there had been a “bit of a fuss” when she started bleeding, with an assistant called into the room.

She was told to go home and to keep applying pressure to where she had the injection. Bruising, the practitioner said, would be normal.

Around two months later she started to experience the facial swellings, but the practitioner said it couldn’t have been linked to the treatment given the delay.

This weekend, Louise, which is not her real name, will be recovering from another procedure designed to rid her face of the filler.

If it doesn’t work, she will require plastic surgery.



Dr Amir Tadros, a NHS consultant plastic surgeon at Aberdeen Royal Infirmary who also carries out private work, said he has seen around 30 north-east women in the past three years who have suffered complications as a result of dermal fillers.

He said: “I am getting a lot more problems with the fillers. Anyone can inject them and that is a particular concern. The UK is the only country in the EU where you don’t need a qualification to give fillers.”

Mr Tadros said that a bad injection could also paralyse the face and lead to a loss of vision.

He added: “There can be major complications but some of the people giving these injections don’t have the expertise to correct problems when something goes wrong.

“One of my main concerns is that these people are not specialists, they are not facial surgeons. The person injecting should be able to deal with a complication or refer the patient to someone else. I have heard of things going wrong, and practitioners not answering phonecalls from patients.

He added: “Mistakes can happen, failing to acknowledge or attempt to fix them is negligence.”

For Louise, the experience left her terrified, and her confidence shattered.

She said: “I have got an 18-month-old son and the hardest thing is going out with him. I have been avoiding social things, family things and I am trying to go to places with my child at quiet times.

“People treat getting things like fillers and Botox just like getting their hair done. But it’s not. I am proof of that.

“If the practitioner only knew that he had injected into an artery and left me to get on with it. Well, it is terrifying to know that I would have had a stroke or a heart attack. You don’t expect to go for a treatment like that and not come home.”


No regulation

Her story comes amid widespread concern for the use of dermal fillers.

While manufacturers aim to give proper training on the use their products, many are sold on down the retail chain with no regulation on who can administer the injections.

Last year, a major report for the UK Government by Sir Bruce Keogh, chief medical officer for England, said the use of dermal fillers was “a crisis waiting to happen” given the lack of controls surrounding the product. He concluded most dermal fillers had no more regulation than a bottle of floor cleaner.

Following his report, moves were made by the UK government to tighten up regulation of cosmetic enhancement procedures.

This led to new rules surrounding Botox, commonly used to eradicate wrinkles, which now has to be prescribed by a nurse following a face-to-face consultation.

However, the UK government did not act on fillers – a move described as a “missed opportunity” at the time by the British Association of Aesthetic Plastic Surgeons (BAAPS).

BAAPS council member Ken Stewart said: “This is the farcical thing. The adverse complications are much more adverse with fillers than with Botox.

“We feel that there is insufficient regulation in terms of who can inject fillers. The patient has no more protection than when choosing a toothpaste, which is entirely unacceptable in public health.

“In fairness, manufacturers try to insure that the people who buy their products are adequately trained. There is a kind of secondary market and there is nothing to stop people buying the product not directly from the manufacturer and injecting them.”

Mr Stewart said that the Royal College of Surgeons had worked to tighten up accreditation for surgeons of all different specialities who want to do cosmetic and aesthetic work.

“But surgeons are the tip of the iceberg,” Mr Stewart said, adding that the focus had to be on those offering procedures who had no medical expertise.

“Regulation of the non-medical has to come from the Government. On that front we are deeply concerned. The notion that someone can buy this product off the shelf is particularly worrying.”

No guarantee

Medics are hopeful that the Scottish Government may soon act on the issue, with The Scottish Cosmetic Interventions Expert Group due to submit its report to the Chief Medical Officer this spring.

There are up to 190 dermal filler products on the market in the UK. Some are classed as “medical devices” by the EU and come with a CE guarantee that they have been manufactured to a certain standard.

Many are only covered by the EU General Product Safety Directive, which places a general responsibility on the distributor that the products are safe when used in a normal way.

However, when a product such as a filler is used as part of a professional service, it is exempt from this product safety guarantee.

Toys, make-up and electrical equipment have more safety cover than some dermal fillers.

By contrast, in the US all dermal fillers are classed as medical devices as regulated by the Food and Drug Administration. Only 14 dermal fillers are permitted for sale and information on all products is included on the government website.

In the 2013 report, Sir Bruce noted an “explosive growth” in the dermal filler market was being driven by high demand and high profits.