Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

Buchan councillor lodges formal complaint over new bus fleet

Mintlaw councillor Jim Ingram said he was “delighted” that the plans were being discussed
Mintlaw councillor Jim Ingram said he was “delighted” that the plans were being discussed

A north-east councillor has lodged a formal complaint against bus company, Stagecoach, after concerns were raised that a new £5.5million fleet of vehicles breach disability regulations.

A multi-million-pound move by Stagecoach to upgrade its Buchan Xpress fleet has proved controversial with many older and disabled passengers.

More than 300 people turned out to question managing director, Steve Walker, at a bus forum meeting last month, and Central Buchan councillor, Jim Ingram, has now filed a complaint to the traffic commissioner, based in Edinburgh.

Mr Ingram said he had been “inundated” with complaints from constituents who have had difficulty boarding the new coaches.

In his letter to the commissioner, Mr Ingram wrote: “Numerous people claim that they are unable to access the buses, combined with reports that many disabled users have been left standing at bus stops.

“[This is] due to (only) two low-level disabled seats being occupied, and they are unable to climb the stairs to the general seating area.”

The SNP councillor believes the new vehicles breach disability discrimination legislation, given the low number of accessible seats and height of internal stairs.

An emergency bus forum meeting, which was held in February, was attended by an unprecedented number of passengers who quizzed Mr Walker for several hours about the fleet’s future.

The Stagecoach North Scotland boss denied the new fleet was in breach of disability legislation.

But, last night, a spokeswoman said the firm was now looking into “potential modifications” to the coaches. These would include additional hand rails and stopping bells as well as plans to carry out a customer satisfaction survey in the coming weeks.

However, she added that overall feedback about the 17 new Buchan Xpress buses has been “positive” and early indications were that the new vehicles were proving “popular with most passengers”.

The spokeswoman added: “In particular, we have seen a rise in the number of concessionary passengers using the route since they were introduced.

“There are alternative options available for passengers travelling between Aberdeen and Ellon who do not wish to use the new vehicles.”

Already a subscriber? Sign in

[[title]]

[[text]]