Malvern Group – the parent company of travel brands Super Break and LateRooms.com – announced today it has ceased trading.
Customers are being warned that future bookings may be cancelled.
Some consumers will be financially protected by travel trade association Abta or the Civil Aviation Authority’s Atol scheme, depending on what was included in their booking.
Here is some advice from Abta about what to do if you have booked a holiday with Super Break:
- If you made your booking through a travel agent or other travel company – not directly with Super Break – then you will need to contact that company for advice and guidance.
Direct bookings with Superbreak Mini-Holidays Ltd
- If your holiday includes a flight, you need to contact the CAA directly to make a claim for your holiday booking. Click here for more information.
Holidays that include accommodation and travel (excluding flights) and/or other services
- If you have booked a holiday which includes accommodation and travel (excluding flights) and/or other services with Super Break and you paid by credit or debit card, you should be able to claim through your credit card company. You may be asked for a referral letter from Abta which you can download from their website.
Hotel accommodation-only bookings
- If you made a booking with Super Break for accommodation only, the company chose not to protect those sales with Abta. If you booked accommodation only then you will need to submit a claim to your credit or debit card company. If you paid by any other method you will need to register your claim with the administrator when appointed.
Advice for LateRooms.com customers
- If you booked through a travel agent, contact them for advice.
- If you booked directly with Late Rooms, customers are advised to contact the hotel they are planning to stay at.