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Action on excessive delivery charges taken by Amazon

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A customer has been given compensation after being hit with an excessive delivery charge while shopping on Amazon.

The online retail giant took action after an investigation revealed that one of its sellers had breached its trading rules.

Scottish Conservative MP Douglas Ross lodged a complaint after the Moray based shopper was informed that he needed to pay an additional cost to have flooring delivered.

The customer was contacted on the day the underlay was due to arrive to let him know there would be a £10 charge because his Moray postcode was outwith the UK free delivery area.

Mr Ross and SNP MSP Richard Lochhead have led campaigns on behalf of their constituents who have been badly affected by excessive charges.

The issue has also been tackled by debates at Holyrood and Westminster.

The latest parliamentary event saw Amazon’s director of UK public policy Lesley Smith pledge to refund rip-off delivery charges after a grilling by Westminster’s Scottish Affairs Committee last month.

Mr Ross, who formally requested the evidence session, spoke to Ms Smith afterwards to raise the compliant from his constituent and Amazon has now taken action against the third-party seller.

Mr Ross said: “I sat though the evidence session where Amazon explained the actions they would take and knew I had received cases involving practices that Amazon claimed should not be happening,

“This case was investigated as third-party sellers on Amazon Marketplace are required to charge all UK customers the same delivery charge and not impose additional charges other than those stated at the point of sale.

“When this was challenged the seller backed down, but they should not have been trying to impose this excessive charge in the first place. Only by standing up to people who would treat Moray and much of the north of Scotland with such disrespect will we finally end these rip-off charges.”

An Amazon spokesman confirmed action had been taken as the seller breached the policy of their Marketplace site by requesting extra payments after the sale.

He added: “All Marketplace sellers must follow our selling guidelines, and instances of potential non compliance will be investigated, with sellers subject to action including potential removal of their account.”

Earlier this year it emerged that Scots were paying £36.3million a year more than the rest of the UK does to have items delivered to their homes.

Moray residents paid an extra £2.28 million, while those on Shetland were charged a combined £1.73 million extra.