Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

Frontline staff at Glasgow’s flagship hospital praised by inspectors

Staff at NHS Queen Elizabeth University Hospital, Glasgow were praised by inspectors (Jane Barlow/PA)
Staff at NHS Queen Elizabeth University Hospital, Glasgow were praised by inspectors (Jane Barlow/PA)

A new report has praised the response of frontline staff at Glasgow’s flagship hospital towards pressure faced during the Covid-19 pandemic.

The inspection by Healthcare Improvement Scotland (HIS), which took place in March, happened at a time when the Queen Elizabeth University Hospital (QEUH) had the highest number of Covid patients in Scotland.

Despite staff absences, and significant demand for A&E and bed capacity, the report found overall patient satisfaction remained high.

HIS reported that some areas were working with a “less than optimum level of staffing” due to the absences, though the majority of patients described their care at the hospital as very good.

The hospital continued to adhere to the Covid regulations that were in place at the time, and the publication cited strong leadership which helped in supporting the delivery of safe, patient-centred care.

NHS Queen Elizabeth University Hospital, Glasgow
The hospital was inspected at a time when it had the highest number of Covid patients in Scotland (Jane Barlow/PA)

Donna Maclean, head of service for HIS, said: “At the time of inspection, Queen Elizabeth University Hospital campus, like much of NHS Scotland, was experiencing a significant range of pressures associated with Covid-19, including increased hospital admissions, increased waiting times in emergency departments and reduced staff availability.

“During our inspection, we were impressed with the way lead nurses, managers and chief nurses and the multidisciplinary team worked together to improve safety and support staff.

“We observed the impact of the increased pressures across the hospital such as waiting times in the emergency department and other admission areas in addition to shortages of available staff.

“Despite this, we observed senior managers and multidisciplinary teams working hard to alleviate the pressures and we saw staff in clinical areas working hard to ensure the patients were well cared for and their care needs were met.”

Jane Grant, chief executive for NHS Greater Glasgow and Clyde, said: “Despite unprecedented pressure across the service at a time where staff were looking after around 700 Covid-19 patients across NHSGGC, including one third in the QEUH alone, staff continued to show the utmost professionalism and compassion in treating patients, while also working exceptionally well with each other to make very tough decisions on an hourly basis.

“The challenges posed by Covid during that period cannot be understated and it’s thanks to all staff at the QEUH that we’ve been able to successfully weather the storm and continue to deliver high-quality care to patients.

“However, while the report highlights these positives in the context of the wider pressures caused by Covid-19, we accept that there were also some improvements which could be made in some areas of the hospital.

“As such, we can confirm we have now acted upon all of these, with improvements either complete or with an ongoing monitoring plan in place.”

Already a subscriber? Sign in

[[title]]

[[text]]