ScotRail's boss has said he is "very sorry" for the delays and disruption faced by north-east rail passengers over the past six months.
ScotRail boss Alex Hynes has admitted it could be two years before punctuality targets are met and, even then, there are no guarantees that trains will run on time.
ScotRail's under-fire boss has vowed to visit Aberdeen to address a rising tide of complaints, following another day of chaos for customers in the north-east.
ScotRail was last night accused of “patting itself on the back” after releasing a statement saying that punctuality had improved on Scotland’s railways.
Scotrail is preparing customers for a new fleet of trains by demonstrating their unique features in an online video.
The new multimillion pound fleet of “high-speed” trains running between Aberdeen and Edinburgh will not make journeys significantly quicker until at least next December.
Scotrail’s managing director has admitted the firm’s performance “could be better” in Moray.