Calendar An icon of a desk calendar. Cancel An icon of a circle with a diagonal line across. Caret An icon of a block arrow pointing to the right. Email An icon of a paper envelope. Facebook An icon of the Facebook "f" mark. Google An icon of the Google "G" mark. Linked In An icon of the Linked In "in" mark. Logout An icon representing logout. Profile An icon that resembles human head and shoulders. Telephone An icon of a traditional telephone receiver. Tick An icon of a tick mark. Is Public An icon of a human eye and eyelashes. Is Not Public An icon of a human eye and eyelashes with a diagonal line through it. Pause Icon A two-lined pause icon for stopping interactions. Quote Mark A opening quote mark. Quote Mark A closing quote mark. Arrow An icon of an arrow. Folder An icon of a paper folder. Breaking An icon of an exclamation mark on a circular background. Camera An icon of a digital camera. Caret An icon of a caret arrow. Clock An icon of a clock face. Close An icon of the an X shape. Close Icon An icon used to represent where to interact to collapse or dismiss a component Comment An icon of a speech bubble. Comments An icon of a speech bubble, denoting user comments. Ellipsis An icon of 3 horizontal dots. Envelope An icon of a paper envelope. Facebook An icon of a facebook f logo. Camera An icon of a digital camera. Home An icon of a house. Instagram An icon of the Instagram logo. LinkedIn An icon of the LinkedIn logo. Magnifying Glass An icon of a magnifying glass. Search Icon A magnifying glass icon that is used to represent the function of searching. Menu An icon of 3 horizontal lines. Hamburger Menu Icon An icon used to represent a collapsed menu. Next An icon of an arrow pointing to the right. Notice An explanation mark centred inside a circle. Previous An icon of an arrow pointing to the left. Rating An icon of a star. Tag An icon of a tag. Twitter An icon of the Twitter logo. Video Camera An icon of a video camera shape. Speech Bubble Icon A icon displaying a speech bubble WhatsApp An icon of the WhatsApp logo. Information An icon of an information logo. Plus A mathematical 'plus' symbol. Duration An icon indicating Time. Success Tick An icon of a green tick. Success Tick Timeout An icon of a greyed out success tick. Loading Spinner An icon of a loading spinner.

Staff at closure-threatened care home were unaware of residents’ resuscitation wishes

Banks O' Dee Care Home, Aberdeen
Banks O' Dee Care Home, Aberdeen

Residents at a closure-threatened city care home were left almost naked after a shower and without their dentures at mealtimes, it emerged yesterday.

And staff at Banks O’Dee in Tullos were unaware of how some pensioners wanted to be treated if they fell seriously ill and needed to be resuscitated, according to a shocking Care Inspectorate report.

Earlier this year inspectors released a damning dossier, detailing some of the horrors  they had discovered during an unannounced visit in September.

And following a similar surprise inspection in January, where the watchdog found that none of the seven urgent improvements they called for had been made, operator Four Seasons announced it would “reluctantly” be pulling out.

The Care Inspectorate has now released the findings from that visit which highlighted that residents’ plans for palliative or end of life care were not always accurate.


>> Keep up to date with the latest news with The P&J newsletter


Its report said: “Communication tools used by staff were not always up-to-date and accurate – this included information on their resuscitation status.

“The service used a high level of agency and temporary staff and there was a potential for residents’ wishes regarding active resuscitation not being complied with.”

During the visit, it was noticed that a resident had been wheeled from the shower to their bedroom on a commode and left “only partially dressed with a towel covering their groin”.

Another had spent 14 hours in bed as no-one was available to help them get up. When quizzed further, staff were unable to confirm when the resident had last eaten.

Those living at the care home were spending “prolonged periods” alone and it was noted that a number of unwitnessed falls had been reported.

In addition, three of the five fall sensor mats which were tested were faulty.

And inspectors noted that a “significant number” of residents had lost valuable items including hearing aids, dentures and glasses.

The report said it prevented them from being able to communicate fully and meant one person had to avoid their favourite foods as they were unable to chew properly.

During the unannounced inspection in September 2018, it was found that some Banks O’Dee residents were being left to urinate in a downstairs corridor.

The watchdog demanded that the “strong odour” of urine be removed but noticed on the return visit that there was still an “unpleasant” smell in the home.

A spokesman for Four Seasons said: “We regret that our concerns are reflected in the Care Inspectorate report.

“Four Seasons has been engaging with the council and other care providers to see if there is another operator interested to take on the home.”

Aberdeen City Health and Social Care Partnership has confirmed plans are in place to relocate its 49 residents if a new owner cannot be found.

Already a subscriber? Sign in

[[title]]

[[text]]