Scottish authorities have slowest internet speeds in UK, study claims
Parts of Scotland receive the worst broadband connection in the UK, according to new research.
Which?
Millennials ‘most likely generation to suffer Christmas present disappointment’
Millennials are the most likely generation to be disappointed with their Christmas presents, research suggests.
Gatwick travel chaos: What are consumers entitled to?
Tens of thousands of passengers have been suffering travel chaos after drones were flown around Gatwick Airport.
Warning over chemical levels in children’s slime toys
Tests of children’s toy slimes have found almost half failed EU safety limits for the presence of a potentially harmful chemical.
GTR not stripped of franchise despite timetable chaos
Govia Thameslink Railway (GTR) has not been stripped of its franchise despite its “unacceptable performance” following the introduction of the May timetable, Transport Secretary Chris Grayling has announced.
I’ve apologised many times, says Grayling, after MPs’ rail timetable criticism
Transport Secretary Chris Grayling said he had apologised “many, many times” already, after he was criticised by MPs investigating train timetable chaos that gripped parts of the network earlier this year.
Criticism for Grayling as MPs issue scathing report into rail timetable chaos
The Transport Secretary should have been more proactive in preventing this year’s train timetable chaos, while swift reforms are needed to restore passengers’ trust in the railways, according to MPs.
Energy customers facing ‘infuriating’ call centre waiting times
Energy customers are facing “infuriating” waits to get through to call centres, while some online queries are going unanswered, a watchdog has found.
Energy firms losing battle to hit 2020 smart meter target, Which? warns
Energy suppliers need to triple their smart meter installation rates to have any hope of completing a national roll-out by 2020, new analysis suggests.
Asda and Fortnum & Mason excel in Christmas mince pie taste test
Asda has been awarded a top accolade in an annual Christmas mince pie taste test that has seen Waitrose’s efforts described as “beige-tasting” and devoid of “notable flavours”.
Britannia named worst UK hotel chain for sixth consecutive year
Britannia Hotels has been named the worst UK hotel chain for the sixth consecutive year.
Bank closures and ATM cuts could create ‘cashless communities’ in the north
MSPs have warned that a new banking crisis is emerging that risks creating “cashless communities” across the north and north-east.
TalkTalk cyber assault risk for north-east firms
Digital disruption is an “imminent threat” to businesses in the north-east in the wake of the TalkTalk cyber attack, a law firm has warned.
Mixed fortunes for Inverness and Aberdeen airports
Inverness Airport keeps customers happy but passengers using Aberdeen International Airport (AIA) are less pleased about what it has to offer, according to a Which? survey.
North and north-east areas among Scotland’s poorest
People are struggling financially in parts of the north and north-east more than anywhere else in Scotland, according to new research.