A north-east care home is trying to rebuild its reputation after residents were said to be treated “more like objects than people”.
A Care Inspectorate report published last year found pensioners at Sunnybank Care Home in Cruden Bay were left too long before being taken to the toilet.
Inspectors also found personal care was neglected as some residents were left with food on hands and faces after meals.
The watchdog ordered the home to make sure residents’ health and social needs were met and that medication was administered safely.
It was also told to “build upon strengths, and to ensure staff have the necessary knowledge and skills”.
Now the facility has been renamed and a new management team have been installed to ensure it has “exceptional standards of care”.
The Bayview Care Home, as it now known, is being led by care home manager Arlene Campbell.
She is aiming to transform its fortunes and has appointed a new team of nurses, care workers and catering staff.
Mrs Campbell said: “It’s important to me to be a positive role model, which is why one of our major priorities at Bayview is ensuring that all of our staff are fully supported in terms of learning and development so they can deliver an excellent standard of care.”
Bayview Care Home is also reaching out in a bid to strengthen its links with the local community.
One of the initiatives involves regular visits for residents from pupils who attend nearby schools.
Mrs Campbell said: “The pupils from Rathen and Port Errol Primary School come along once a month to spend time with our residents, chatting, playing games and creating artwork and we have set up a new system called “Bayview Buddies” where the children are paired with residents with similar likes and interests.
“Our residents feel really engaged and energised by these school visits.”
The Bayview Care Home has 30 residents and is operated by Meallmore Ltd.