Patients calling 999 over the festive period were left on hold for up to 20 minutes, it has emerged.
Assaults on Scottish emergency service workers have reached a three-year high.
The emergency 999 service was knocked out for hours across parts of the north-east this evening due to an unknown hardware fault affecting landlines.
The daughter of an Aberdeen man has hit out at ambulance chiefs - claiming they tried to ring 999 three times before being eventually connected to a centre in Northern Ireland while their father died on the floor of a doctor's surgery.
Police have released a CCTV image of a man wanted in connection with a deliberate flat fire.
Organisers have hailed a celebration of the north-east's emergency services, which brought thousands of people to Fraserburgh, as "one of the best yet".
Organisers of a life-saving first responders initiative which will help paramedics in Peterhead have appealed for volunteers and funding.
The coxswain of Fraserburgh lifeboat has encouraged beachgoers to enjoy the summer sunshine responsibly as he warns of the dangers of riptides and hidden currents.
A serial offender who pleaded guilty to making 28 nuisance phone calls to the police has been remanded in custody after appearing at Lerwick Sheriff Court yesterday.
More than 30 rescuers saved an Aberdeenshire woodlands from being "destroyed" by a huge wildfire yesterday.
Heartless thieves have stolen a cherished ornament from the garden of a north-east pensioner.
Police are seeking five men following an assault which left a teen with a serious face injury.
Hundreds of people were held inside parliament as police tried to determine if the car which crashed into the gates of parliament contained a bomb.
Westminster Correspondent Lindsay Razaq describes how the drama unfolded this afternoon - saying it was like something out of an "America TV show".
This video shows the moment a huge blaze engulfed the edge of a north-east woodlands.
Police are hunting a bike-riding bag-snatcher who robbed an 83-year-old woman in Aberdeen.
An investigation into the cause of a fire at an Aberdeenshire bank remains on-going more than two weeks after the incident.
A man has been rushed to hospital after a crash involving a tractor on a rural north-east road.
A north-east school bus has been involved in a crash on a rural road.
A woman was taken to hospital after a one-car crash in Aberdeenshire yesterday.
Vandals have left motorists in a north-east village thousands of pounds out of pocket.
A man was recovering in hospital last night after Christmas celebrations turned sour in a north-east suburb.
A man has been detained following an alleged assault at a north-east home.
Thieves took £20,000 worth of stock, including turkeys, from Aberdeenshire farm shop on brink of Christmas Eve
Raiders took £20,000 worth of stock from an Aberdeenshire farm shop before making off in a stolen van.
A man has died after a fire broke out in a north-east flat on Christmas Eve.
Two cars have collided on Aberdeen's busiest road.
Stolen car found burnt out and thousands of pounds worth stolen following north-east farm shop theft
A van and thousands of pounds worth of items have been stolen from an Aberdeenshire farm shop.
An investigation has been launched after a man died following a flat fire in Aberdeen.
Firefighters have tackled a house fire in a north-east village.