A care home in Inverness has been ordered to make improvements after serious criticism from inspectors.
The Care Inspectorate carried out an unannounced visit to Fairfield Care Home in January.
The home, in Fairfield Road, was branded “weak” in four key areas – care and support, environment, staffing, and management and leadership.
An informal improvement notice remains in place and inspectors also found that not enough progress has been made on recommendations called for after a previous report.
Owner Taj Manda, who has a second home in the city, Mandaville, declined to comment on the report yesterday.
There were 28 residents at the home at the time and the Care Inspectorate report states that relatives and residents gave positive feedback and those staying there enjoyed the interaction with staff.
During the visit, inspectors found that there were still issues with meals, in particular that the meal offered was not that on the menu and was bland in taste and appearance.
They also discovered that the management had not addressed any requirements in connection with falls.
Four residents fell during November and December and were found on the floor and inspectors found that no accident forms were available and no investigations carried out.
Inspectors noted: “We have maintained the Improvement Notice and given extended timescales for those requirements that have not been fully addressed.
“At this inspection we found that the service had not sufficiently addressed the seven requirements and five recommendations that were highlighted within the inspection report of August 2014.
“The service had not addressed the requirements that were made from three complaints, which were made to us and which were upheld. Furthermore they had not provided us with an action plan within the given timescales, as highlighted within the complaint reports.”
A spokesperson for the Care Inspectorate said: “We continue to have concerns about this service and are monitoring them closely to ensure they take action to meet the standards we expect.
“We will be inspecting again soon and if we are not satisfied that improvements are being made quickly on the areas we have highlighted, we will not hesitate to take further action.
“Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights.
“Anyone with a concern about a care service can contact our helpline on 0345 600 9527.”
NHS Highland confirmed it will not place patients at Fairfield because of the poor report.