Disabled Alexandra Austen was reluctantly allowed to use the disabled toilet, despite suffering from arthritis in every joint in her body.
Full-time carer Lucy Challis, 21, was with her mum Alexandra when they popped in for a coffee at a branch of the multi-national chain, famed for paying very little tax in the UK.
But when the 41-year-old single mum asked to use the disabled loo before having a drink and a member of staff allegedly opened the unisex toilet and said “you don’t look very disabled”.
Alexandra was left “humiliated” by the incident in the Richmond, south west London, branch on Friday afternoon – just three weeks after she was forced to give up her job because of the pain.
Lucy said: “Both toilets were locks so I asked the lady if she wouldn’t mind opening them for me.
“She came over five minutes later and opened the unisex toilet for the girl in front.
“She then went to walk off and I said, ‘So sorry but could you open the toilet for my mum’.
“She looked my mum up and down and said, ‘She doesn’t look very disabled’.