An Aberdeen care centre has been criticised about the standard of its service.
A report by the Care Inspectorate has highlighted problems at the Donald Dewar Court in Mastrick.
The industry body carried out the unannounced visit last month and discovered the home, which cares for eight people with communication support needs, was not meeting a number of requirements that they had been given following an inspection in March 2016.
The report found that service users had not experienced “a good quality care home service that will help them meet their goals and outcomes in everyday life.”
This requirement was partly not met because the home’s manager did not have “the skills, knowledge and experience to manage the service.”
Donald Dewar Court is also failing to have plans in place that help their residents to “develop” and “live more independently”.
Staff at the home do not have fair access to support and guidance and the home has also failed to ensure that each new staff member has the chance to shadow an experienced staff member during their induction.
This meant that service users could not be confident that the staff supporting them are “professional and supported to develop their practice and be expert in meeting their needs.”
However the gradings Donald Dewar Court receives in four key areas from the Care Inspectorate have actually improved.
They are graded on: care and support, environment, staffing and management and leadership.
Following a report in March 2016 they were graded “weak” in all four areas, but, after an inspection in August 2016 they were graded “adequate” in care and support, environment and staffing and were only weak in management and leadership.
No complaints have been made about Donald Dewar Court from relatives of people who live there.
The centre is run by, Sense Scotland, Andy Kerr the charity’s chief executive, said: “We’re disappointed by the report.
“We’ve got a good service and it’s because of a change in management and turnover of staff to a degree that has meant the service has suffered.
“We’re providing more resource and more support to the manager, we have reduced our vacancies and I’m very confident the service will recover to where it should be.”
