The Western Isles emergency alarm system remains offline following delays as residents are urged to check in on vulnerable people.
Comhairle nan Eilean Siar reported an ongoing problem with some telecare alarms on Friday.
Although a solution to the problem has been identified, services will not return to normal until next week.
The Faire Telecare Service is a 24-hour-a-day community alarm service which covers the Western Isles community.
It offers reassurance to carers and people living on their own that support is always available, as well as an immediate response in an emergency.
Users can contact the Alarm Receiving Centre from their homes and receive a response from trained staff.
Delays in resolving emergency alarm issue
Due to the ongoing issue with the system, some people will be unable to make contact with their alarms.
A spokesperson from Comhairle nan Eilean Siar said on January 10: “There is an ongoing issue affecting some Comhairle telecare alarms.
“A solution to the issue has been identified but it is likely to be early next week before the service returns to normal.
“The Comhairle asks that family members, neighbours and friends living nearby assist and support elderly and vulnerable people.
“A group message will be sent to all home carers and the Comhairle will call impacted clients over the weekend to ensure awareness.”
Now it has been confirmed delays have prevented the issue from being resolved and the emergency alarm system remains offline.
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