The team at Dandara are celebrating after being recognised for their high level of customer satisfaction.
The independent developer has achieved five-star status in the latest Home Builders Federation (HBF) annual New Homes Survey.
It’s the third consecutive year the company has achieved this after entering for the first time in 2020.
Hard work and determination
Claire Bathgate, head of sales for Dandara Aberdeen, said: “It is often the little details that make all the difference when helping clients find their dream home.
“Each and every member of the team in Aberdeen is absolutely passionate about getting things right for our buyers and ensuring the house-buying journey is a smooth and pleasant experience from the first moment buyers contact us until they pick up their keys and are settled in their new homes.
“This rating reflects the hard work and determination of the team here in the north-east and across the rest of the UK.”
The news comes following a period of growth for the company, which now has notable developments at Hazelwood and The Grange in Aberdeen as well as a proven track record throughout Scotland, England, Jersey, the Isle of Man and South Wales.
The survey is one of the largest of its type in the country with nearly 50,000 people who have recently bought a new-build home completing it.
Maximum five stars
It awards housebuilders with a star rating based on responses to the question: “Would you recommend your builder to a friend?”
For the company to have been awarded the maximum five stars means that more than 90% of its customers would recommend Dandara to a friend.
Established in 1988, Dandara has its own Customer Charter ensuring its customer ethos remains a focus for the business and its dedicated team.
Stewart Baseley, executive chairman of the HBF, said: “To have 90% of consumers recommending you is a fantastic achievement and demonstrates the industry’s overwhelming commitment to delivering high levels of customer service.
“Homebuilders remain focused on driving improvements in this area and the creation of an independent New Homes Ombudsman and a more robust Consumer Code will support this drive and should lead to even higher levels of customer satisfaction moving forward.”
Expansion
Trevor Dempsey, CEO of Dandara, said: “To retain our five-star rating for the third year in a row is testament to the customer experience, build product and quality, which has been part of Dandara’s DNA for three decades.
“Following controlled expansion over the past couple of years, it is fantastic that our customers have once again recognised the company in this way as they ultimately sit at the heart of everything we do.
“We are proud to be building five-star calibre homes across the UK and are determined to maintain the first-rate quality that Dandara is known for as we continue to grow.”
Today Dandara is one of the UK’s largest independent property development companies, with more than 10,000 satisfied customers and over 100 industry awards for design and quality, including for its north-east developments.
It prides itself in “creating practical, comfortable homes that provide quality and value for years to come and include lots of extras as standard”.
To find out more visit www.dandara.com
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