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Inspectors praise north-east care facilities

The Care Inspectorate
The Care Inspectorate

Two council-run care services based on the same north-east site have been praised by inspectors.

An unannounced inspection took place at the Willowbank Bungalows at Glendaveny outside Peterhead in May.

It provides support for up to 12 adults with learning disabilities in three properties and Aberdeenshire Council run the service.

The Care Inspectorate rated the facility’s support of people’s wellbeing and its care and support plan as “very good.”

A report said there were good relationships between staff and the people living at the Willowbank Bungalows.

The inspection report said: “During our visit we observed positive, warm and compassionate interactions between them, and staff clearly knew individual residents well.

“People told us they liked the staff and felt they could speak to them if they had any problems.

“We saw evidence that people were encouraged to carry out any of their citizenship rights where possible such as voting, and their opinions were sought in everyday decisions about the care home, such as how they used communal spaces or what they had for meals.”

Inspectors also visited the nearby Meadowview Respite service which looks after adults and children with learning disabilities, physical disabilities and mental health problems.

The facility’s care was rated as very good and said there were “positive, warm and compassionate” relationships between staff, the people using the service and their relatives.

The only point of improvement the Care Inspectorate suggested for Willowbank and Meadowview was improved records.

The Care Inspectorate report said: “We felt that the service should record more details about any guardianship conditions.

“We could see where there was a guardianship in place, but did not see any legal documents to support this.

“We referred the service to the Mental Welfare Commission for Scotland Guardianship checklists.”