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Relief as Greggs IT glitch resolved after cash registers fail across the north and north-east

The popular bakers has resolved the previous issue which meant customers were unable to us cash or card payments.

Greggs in Aberdeen with a notice in the window
Greggs has alerted customers to the situation. Image: DC Thomson.

An earlier glitch which caused chaos for Greggs bakery fans this morning has now been resolved much to customers relief.

The sausage roll and bacon bap giants were unable to serve up their tasty treats to customers throughout most of Wednesday morning.

Fans were still able to “click and collect” their favourite pastries.

Many stores closed their doors due to an ‘IT glitch’ while some were open but unable to take cash or card payments.

It is has now been confirmed that the issues affecting store has now been resolved just in time for the lunchtime crowd.

Scot Brown from Aberdeen said: “Thank goodness I can have my sausage roll and coffee, a little bit later than usual, but there is nothing like it.

The construction worker,32, added: “It is the best meal of the day.”

Bob Miller from Bridge of Don said: “Me and the wife normally get a Greggs but instead we tried Scone today. Very nice.”

Greggs Union Street Aberdeen.
The bakery is reporting an IT glitch. Image: Ross Hempseed/ DC Thomson.

Early morning customers forced to order on the app

One customer who would usually order his breakfast from Greggs said going in this morning was “jarring”.

He said: “The sign was getting changed after I walked in so it was a little jarring to be told they weren’t taking cash or card.

“But in fairness when you sign up for the app you get a free coffee so that’s what I did so it made it a little better.

“I think they need to be clearer about what’s going on there was no kind of explanation or reason as to why the system was down, it might have been a softer blow if they had explained.”

Another customer said: “If had been any other day I would have left it but because I’ve got time this morning it was ok, or else I would have walked off.”

A sign in the window of Greggs on Union Street reading "only orders made on the app, tills not working, sorry!!"
Greggs on Union Street in Aberdeen can not take cash payments. Image: Ross Hempseed/DC Thomson.

One customer who usually orders a bacon roll for his breakfast in the morning said that while it was “inconvenient” it wouldn’t stop him ordering from Greggs.

One customer said that I didn’t really bother him because he usually orders his food from Greggs via the app.

More to follow.