Airline Flybe is in administration, so what does it mean for you and your travel plans?
All Flybe flights in, from and to the UK – including those to and from Aberdeen – have been cancelled, leaving many customers unsure as to what happens next.
The Civil Aviation Authority (CAA) says anyone who still needs to travel should make new arrangements via other airlines or through rail or coach operators.
Meanwhile, national advice charity Advice Direct Scotland, has prepared guidance for those who booked directly with the airline on ways to help them get their money back.
Here are some top tips:
Bookings by credit card (more than £100)
Purchases costing more than £100 may be eligible for a refund from the credit card provider under consumer credit laws.
Attempts can also be made to reclaim anything paid with a credit or debit card through customers’ own banks.
Bookings by credit card (under £100) or by debit card
Claims may be possible through the chargeback scheme via bank accounts. The bank or card provider should be contacted directly to see if this is possible.
Travel insurance
Some travel insurance policies may cover you for flight cancellation. Those who cannot claim through credit and debit card routes can check with their travel insurance provider if they are covered through their policy for airline administration.
Claiming through the administrator
If all else fails, claims can be made directly to the administrators at Interpath.
Suppliers and creditors of the company who require further information or assistance, including passengers who have paid for travel and are unable to claim by any other means, can contact the administrators at flybecustomers@interpathadvisory.com
Package holidays through third parties
If a package holiday has been booked with a third party and Flybe flights are part of this, and the package is Atol (Air Travel Organisers’ Licensing)-protected, consumers are covered by the scheme.
They should discuss this directly with the company they booked their trip with as alternative arrangements may already be in place.
Help is at hand
Advice Direct Scotland spokesman Colin Mathieson said: “The collapse of Flybe will be causing huge concern with customers who had made plans to travel with them.
“People will also be worried about losing money paid for these bookings.
“There are a range of different ways customers can attempt to claim this back, depending on the payment method used.”
More information is available on the CAA’s website at www.consumeradvice.scot or on 0808 164 6000.
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