A care home in Cullen has received a mixed report.
Wakefield House Care Home, on Seafield Place, received an unannounced visit from inspectors in September.
In the report, inspectors said that overall, both the relatives and those in care were at the Cullen care home were “happy with the quality of service” being received.
Some particularly positive comments from the elderly residents included “I’m happy” and “I like the staff, they are friendly.”
However, inspectors found that although the care staff were friendly, knowledgeable and capable of providing a good level of care, Wakefield House is generally short staffed and has a high turnover rate, with occasional dependency on agency staff.
Out of a grading scale of one to six, with one being unsatisfactory and six considered to be excellent, staffing received a rating of two. Some of the staff themselves told inspectors they did not feel they had enough time to spend with the residents.
It was noted that while residents find the manager to be “approachable” they did not always feel that their concerns or suggestions for improvement were acted upon.
Areas involving wellbeing and support were given an “adequate” rating of three out of six.
Inspectors observed the elderly residents benefiting staff referring to them by name, discuss familiar conversation points and efficient at reassuring those in their care whenever they became distressed.
Inspectors recommended that improvements be made by building on strengths.
Craigard Care Ltd, who operate several care homes, did not comment.
