A luxury hotel in Aberdeen has become the only property in the city to be awarded a four-star silver rating from the AA.
The Chester Hotel, which previously held a four-star AA rating has been given the superior silver status by inspectors who recently visited the city venue.
Inspectors were impressed by the way staff anticipated guest needs, their attention to detail and the overall quality of the customer experience.
The IX Restaurant, which has retained its two AA rosettes following the inspection, was also said to serve “enjoyable cuisine with integrity and genuine care”.
The Chester Hotel general manager, Stephen Gow, says the four-star silver award underlined their commitment to providing exceptional service to each and every guest.
He added: “This is a major milestone for the Chester Hotel, and recognises the hard work and focus of the entire team over the past 12 months.
“We will continue to review all areas of our service delivery, identifying how we can further improve and raise the bar on the overall customer experience.
“It will be our aim to not only retain our new grading, but to build on it.”
The Chester Hotel opened in 2014 following a £5million refurbishment programme.
The owners Gillian and Graham Wood have recently purchased the neighbouring properties on Queens Road, which used to house the Hamilton School, and would allow a further expansion to the hotel.
The venue also contains a function suite, catering for corporate and private events of all sizes.
